Call Recorder

Call Recorder helps you record calls, but the exact method depends on your phone because iOS and Android handle call recording differently.

• On iPhone (iOS): Apple restricts direct access to the call audio, so most call-recording apps use a 3-way (conference) call method. In general terms, you start or receive your call, then add the recording line into the call so both sides can be captured. Follow the exact steps shown in the app when you start a recording.
• On Android: Support varies by device, Android version, and region. On some phones recording works directly; on others it is limited by the system.

Because on-screen steps can change between versions, the most reliable guide is the instructions shown inside the app when you tap record. If something does not work as expected, contact us at [email protected].

Yes, Call Recorder is designed to record both calls you make and calls you receive.

• Outgoing calls: Start the call from within the app (or follow the in-app steps) so the recording can be set up before or during the call.
• Incoming calls: Because of how phone systems work, you may need to merge or add the recording line after you answer. The app will show you the steps for your device.

The available options can differ between iPhone and Android, so follow the prompts shown in the app for the call type you are handling.

This is one of the most common questions, and it usually comes down to how phones limit call audio rather than a problem with your recordings.

Common reasons include:

• The 3-way / conference call was not fully connected, so only your side (the microphone) was captured.
• Your device, carrier, or Android version limits access to the other party's audio.
• The call dropped or switched networks (for example Wi-Fi calling or VoLTE) during recording.
• Speakerphone or a Bluetooth device changed which audio the phone made available.

If your recordings are consistently one-sided, try the tips in the next question, and see Troubleshooting for more help. You can also reach us at [email protected].

A few simple habits make a big difference:

• Make sure the recording line is fully connected before you rely on it.
• Keep a strong, stable signal — weak cellular or Wi-Fi can cause dropouts.
• Avoid switching between speakerphone, Bluetooth, and earpiece mid-call when possible.
• Keep the app updated to the latest version.
• Confirm the app has the permissions it needs (like microphone access) in your phone settings.

If quality is still poor after trying these steps, let us know at [email protected] and we will help.

Your recordings are yours. Depending on your settings, they are kept on your device and, if you have enabled backup, in your own cloud storage.

• By default, recordings live in the app on your phone.
• If you turn on cloud backup (available with some plans), copies are saved to the cloud location tied to your account or storage settings.

You control what is kept and what is removed. To learn more about how data is handled, see our Privacy Policy.

Your recordings belong to you. They are stored on your device and, only if you enable backup, in your cloud storage per your settings.

We are not here to listen to your calls. For the full details of what data the app handles and how, please read our Privacy Policy. If you have a specific privacy question, email us at [email protected].

You can delete any recording directly in the app:

1. Open the app and go to your list of recordings.
2. Select the recording you want to remove (or use the delete or trash option next to it).
3. Confirm the deletion.

If a recording was also backed up to your cloud storage, remember to remove it there as well if you want every copy gone. To delete your whole account and data, see Account & Data.

Call Recorder lets you share and save your recordings using your phone's standard sharing options.

• Open the recording you want.
• Use the share or export option to send it by email, messaging apps, or to save it to files or cloud storage.

The exact menu wording can vary by version and device, so follow the sharing options shown in the app. If you cannot find how to export a recording, contact [email protected].

Transcription (turning a recording into text) may be available depending on your plan and app version.

If transcription is offered, you will find the option when viewing a recording. Availability and supported languages can change between versions, so check the options shown in the app. If you have questions about transcription on your plan, reach out at [email protected].

Call-recording laws vary widely from one country, state, and region to another. Because of that, you are solely responsible for knowing and following the laws that apply to you and for obtaining any consent that may be required before you record.

We are not able to give legal advice, and we cannot say whether recording is allowed in your specific situation. If you are unsure, please check your local laws or speak with a qualified legal professional before recording.

Some places require that everyone on the call agrees to be recorded, while others have different rules. Because requirements differ by location, it is your responsibility to know what applies to your call and to get any consent that is required.

A common, careful approach many people take is to let the other person know at the start of the call that it is being recorded. Whether that is required in your case depends on the laws that apply to you.

No. Call Recorder is a tool for recording your own calls; it does not obtain consent on your behalf or determine what the law requires in your location.

Making sure you are allowed to record, and getting any needed consent, is up to you. This is a general disclaimer and not legal advice — if you are unsure about the rules that apply to you, please consult a qualified legal professional.

Your subscription is billed through the app store you bought it from, so you cancel it there — not inside Call Recorder.

• iPhone / iPad (Apple): Open Apple subscriptions, select Call Recorder, and choose Cancel Subscription.
• Android (Google Play): Open Google Play subscriptions, select Call Recorder, and choose Cancel.

After canceling, you keep access until the end of the current billing period. Deleting the app alone does not cancel a subscription.

Premium unlocks the app's paid features. Depending on your plan and app version, Premium may include:

• Unlimited recordings
• Transcription of recordings
• Cloud backup of your recordings

Exact features can vary by platform and version, so the plan screen in the app always shows what is included with your specific subscription.

If your plan includes a free trial, it automatically converts to a paid subscription when the trial ends, unless you cancel before the trial is over. This is how Apple and Google handle trials.

To avoid being charged, cancel before the trial end date:

• Apple: Apple subscriptions
• Google Play: Google Play subscriptions

Canceling during the trial keeps your access until the trial's last day.

If you already paid but your Premium features are not showing (for example after reinstalling or getting a new phone), use Restore Purchases:

1. Make sure you are signed in with the same Apple ID or Google account you used to buy.
2. Open Call Recorder and go to the Premium, upgrade, or settings screen.
3. Tap Restore Purchases.

If Premium still does not activate, email us at [email protected] and we will help.

As a matter of policy, we do not provide refunds for digital purchases.

Subscriptions are billed by Apple or Google, and any store-side refund is handled and decided by them, not by us. If you would like to request a refund, you can ask the store directly:

• Apple: reportaproblem.apple.com
• Google Play: Google Play refunds

To avoid future charges, remember to cancel your subscription before it renews. If you believe there was a genuine billing error, email us at [email protected] and we will look into it.

We understand this is frustrating. Free trials automatically convert to paid subscriptions when they end unless they are canceled first, and this billing is handled by Apple or Google.

We are not able to refund digital purchases, but you can request a refund from the store, which makes the final decision:

• Apple: reportaproblem.apple.com
• Google Play: Google Play refunds

To prevent another charge, cancel your subscription now in Apple subscriptions or Google Play subscriptions.

We are sorry for the mix-up. We do not refund digital purchases ourselves, but purchases are made through Apple or Google, and you can ask them to review it:

• Apple: reportaproblem.apple.com
• Google Play: Google Play refunds

The store decides whether a refund is granted. To make sure you are not billed again, cancel the subscription in Apple subscriptions or Google Play subscriptions.

Let's get this sorted out. First, check whether the charges are actually duplicates:

• You may see a charge from a free trial converting to a paid plan, plus a separate renewal.
• A family member or second account may share the same payment method.
• A pending authorization can look like a second charge before it clears.

You can review your purchases in Apple subscriptions or Google Play subscriptions. If you confirm a genuine duplicate charge, email us at [email protected] with the details and we will look into it.

You can remove your data at any time.

• Delete individual recordings: Open the app, select a recording, and delete it (see Your Recordings & Privacy).
• Delete everything / your account: To have your account and associated data deleted, email us at [email protected] from the address linked to your account and let us know you want your account and data removed.

If any recordings were backed up to your own cloud storage, remember to remove those copies there too. For details on how data is handled, see our Privacy Policy.

If you would like to exercise privacy rights such as those under GDPR or CCPA (for example, requesting deletion of your personal data), send a request to [email protected] from the email associated with your account.

Please tell us what you would like us to do so we can handle your request. You can read more about how we handle personal data in our Privacy Policy.

Your recordings are yours and are stored on your device and, if you enable backup, in your own cloud storage per your settings. The details of what information the app collects and how it is used are described in our Privacy Policy.

If you have a specific question about your data, or you would like a copy of it or its deletion, email us at [email protected].

This usually happens because of how phones limit access to call audio, especially on the 3-way / conference call method used on many devices.

Try the following:

• Make sure the recording line was fully connected and merged into the call.
• Check that the app has microphone permission in your phone settings.
• Avoid switching between speakerphone, Bluetooth, and earpiece during the call.
• Keep a stable signal and keep the app updated.

If your recordings are still one-sided after trying these steps, email [email protected] with your phone model and version and we will help.

A recording can cut off early for a few reasons:

• The call dropped or switched networks (for example between Wi-Fi calling and cellular).
• The phone or another app interrupted the recording.
• Low storage space stopped the recording from saving.

Check that you have free storage, keep the app updated, and try to keep a stable connection. If it keeps happening, reach out at [email protected].

First, a few things to check:

• Make sure you are signed in with the same account you used when recording.
• Look in the full recordings list, including any archived or backed-up items.
• If you use cloud backup, check that your backup or cloud storage is connected.

If the recording still does not appear, it may not have saved (see the questions above about audio and early stops). For more help, contact [email protected].

Let's restore your access:

1. Confirm you are signed in with the same Apple ID or Google account you used to purchase.
2. Open Call Recorder and go to the Premium or settings screen.
3. Tap Restore Purchases.

If Premium still does not turn on, email us at [email protected] with your store account details and we will get it sorted.