Call Recorder

Call Recorder does not record through your phone's microphone, and it doesn't use any device "call recording permission" — no such permission exists on modern Android or iOS.

Instead, recording works by merging your call with our recording line in a three-way (conference) call. When you tap record, the app calls our service number; once you tap Merge, the calls are combined and recording begins. Finished recordings appear in the Recordings tab.

Because the recording line joins as a conference call, your carrier plan must support three-way / conference calling for recording to work.

1. Answer the call.
2. Go to the Home screen and open the Call Recorder app.
3. Tap to record — the app first calls the service number.
4. Tap the Merge button to combine the calls.
5. Recording starts; you'll find it in the Recordings tab after the call ends.

The steps are the same on Android and iPhone.

1. In Call Recorder, tap to record — the app first calls the service number.
2. Tap Add call (the + button) and dial the number you want to call.
3. Tap the Merge button to combine the calls.
4. Recording starts; you'll find it in the Recordings tab after the call ends.

The steps are the same on Android and iPhone.

The Merge button comes from your phone's built-in conference-calling feature, and it only appears if your carrier plan supports three-way / conference calling. This is the most common reason recording doesn't work — some carriers and many prepaid plans don't include it.

Contact your carrier and ask them to enable three-way / conference calling on your line. Once it's active, the Merge button appears during calls and recording works normally.

Recording only starts after the calls are merged. If the recording line was never merged into your call, nothing (or only part of the call) is captured.

Check the following:

• Make sure you tapped Merge after the app called the service number — recording begins only after the merge.
• If you don't see a Merge button at all, your carrier plan likely doesn't support three-way / conference calling — ask your carrier to enable it.
• If the call dropped or switched networks mid-call, the merged call may have disconnected.

If merging works and recordings are still incomplete, a support teammate can look into your line personally.

Your recordings are yours. Depending on your settings, they are kept on your device and, if you have enabled backup, in your own cloud storage.

• By default, recordings live in the app on your phone.
• If you turn on cloud backup (available with some plans), copies are saved to the cloud location tied to your account or storage settings.

You control what is kept and what is removed. To learn more about how data is handled, see our Privacy Policy.

Your recordings belong to you. They are stored on your device and, only if you enable backup, in your cloud storage per your settings.

We are not here to listen to your calls. For the full details of what data the app handles and how, please read our Privacy Policy. If you have a specific privacy question, reach us through the Contact link at the bottom of this page.

You can delete any recording directly in the app:

1. Open the app and go to your list of recordings.
2. Select the recording you want to remove (or use the delete or trash option next to it).
3. Confirm the deletion.

If a recording was also backed up to your cloud storage, remember to remove it there as well if you want every copy gone. To delete your whole account and data, see Account & Data.

Call Recorder lets you share and save your recordings using your phone's standard sharing options.

• Open the recording you want.
• Use the share or export option to send it by email, messaging apps, or to save it to files or cloud storage.

The exact menu wording can vary by version and device, so follow the sharing options shown in the app. If you cannot find how to export a recording, reach us through the Contact link at the bottom of this page.

Transcription (turning a recording into text) may be available depending on your plan and app version.

If transcription is offered, you will find the option when viewing a recording. Availability and supported languages can change between versions, so check the options shown in the app. If you have questions about transcription on your plan, reach us through the Contact link at the bottom of this page.

Call-recording laws vary widely from one country, state, and region to another. Because of that, you are solely responsible for knowing and following the laws that apply to you and for obtaining any consent that may be required before you record.

We are not able to give legal advice, and we cannot say whether recording is allowed in your specific situation. If you are unsure, please check your local laws or speak with a qualified legal professional before recording.

Some places require that everyone on the call agrees to be recorded, while others have different rules. Because requirements differ by location, it is your responsibility to know what applies to your call and to get any consent that is required.

A common, careful approach many people take is to let the other person know at the start of the call that it is being recorded. Whether that is required in your case depends on the laws that apply to you.

No. Call Recorder is a tool for recording your own calls; it does not obtain consent on your behalf or determine what the law requires in your location.

Making sure you are allowed to record, and getting any needed consent, is up to you. This is a general disclaimer and not legal advice — if you are unsure about the rules that apply to you, please consult a qualified legal professional.

Your subscription is billed and managed by the app store you bought it from, so you cancel it there. Cancelling stops future charges, and you keep access until the end of the current billing period.

iPhone / iPad

• Open the App Store app and tap your profile icon
• Tap Subscriptions, select Call Recorder, then tap Cancel Subscription
• Or manage it here: Apple subscriptions

Android

• Open the Google Play Store app
• Tap your profile icon → Payments & subscriptions → Subscriptions
• Select Call Recorder, then Cancel subscription
• Or manage it here: Google Play subscriptions

Deleting the app alone does not cancel a subscription.

Premium unlocks the app's paid features. Depending on your plan and app version, Premium may include:

• Unlimited recordings
• Transcription of recordings
• Cloud backup of your recordings

Exact features can vary by platform and version, so the plan screen in the app always shows what is included with your specific subscription.

If your plan includes a free trial, it automatically converts to a paid subscription when the trial ends, unless you cancel before the trial is over. This is how Apple and Google handle trials.

To avoid being charged, cancel before the trial end date:

• Apple: Apple subscriptions
• Google Play: Google Play subscriptions

Canceling during the trial keeps your access until the trial's last day.

If you already paid but your Premium features are not showing (for example after reinstalling or getting a new phone), use Restore Purchases:

1. Make sure you are signed in with the same Apple ID or Google account you used to buy.
2. Open Call Recorder and go to the Premium, upgrade, or settings screen.
3. Tap Restore Purchases.

If Premium still does not activate, reach us through the Contact link at the bottom of this page and we will help.

As a matter of policy, we do not provide refunds for digital purchases.

Subscriptions are billed by Apple or Google, and any store-side refund is handled and decided by them, not by us. If you would like to request a refund, you can ask the store directly:

• Apple: reportaproblem.apple.com
• Google Play: Google Play refunds

To avoid future charges, remember to cancel your subscription before it renews. If you believe there was a genuine billing error, reach us through the Contact link at the bottom of this page and we will look into it.

We understand this is frustrating. Free trials automatically convert to paid subscriptions when they end unless they are canceled first, and this billing is handled by Apple or Google.

We are not able to refund digital purchases, but you can request a refund from the store, which makes the final decision:

• Apple: reportaproblem.apple.com
• Google Play: Google Play refunds

To prevent another charge, cancel your subscription now in Apple subscriptions or Google Play subscriptions.

We are sorry for the mix-up. We do not refund digital purchases ourselves, but purchases are made through Apple or Google, and you can ask them to review it:

• Apple: reportaproblem.apple.com
• Google Play: Google Play refunds

The store decides whether a refund is granted. To make sure you are not billed again, cancel the subscription in Apple subscriptions or Google Play subscriptions.

Let's get this sorted out. First, check whether the charges are actually duplicates:

• You may see a charge from a free trial converting to a paid plan, plus a separate renewal.
• A family member or second account may share the same payment method.
• A pending authorization can look like a second charge before it clears.

You can review your purchases in Apple subscriptions or Google Play subscriptions. If you confirm a genuine duplicate charge, reach us through the Contact link at the bottom of this page with the details and we will look into it.

You can remove your data at any time.

• Delete individual recordings: Open the app, select a recording, and delete it (see Your Recordings & Privacy).
• Delete everything / your account: To have your account and associated data deleted, reach us through the Contact link at the bottom of this page from the address linked to your account and let us know you want your account and data removed.

If any recordings were backed up to your own cloud storage, remember to remove those copies there too. For details on how data is handled, see our Privacy Policy.

If you would like to exercise privacy rights such as those under GDPR or CCPA (for example, requesting deletion of your personal data), reach us through the Contact link at the bottom of this page from the email associated with your account.

Please tell us what you would like us to do so we can handle your request. You can read more about how we handle personal data in our Privacy Policy.

Your recordings are yours and are stored on your device and, if you enable backup, in your own cloud storage per your settings. The details of what information the app collects and how it is used are described in our Privacy Policy.

If you have a specific question about your data, or you would like a copy of it or its deletion, reach us through the Contact link at the bottom of this page.

Call Recorder records by merging your call with our recording line (a three-way / conference call), so the checks are:

1. Did you tap Merge? Recording only starts after the app calls the service number and you tap the Merge button to combine the calls.
2. Is there a Merge button at all? If not, your carrier plan doesn't support three-way / conference calling — the most common cause, especially on prepaid plans. Ask your carrier to enable it; without it the recording line can't join your call.
3. Did the call stay connected? If the call dropped or switched networks mid-call, the merged recording line may have disconnected.

Finished recordings appear in the Recordings tab after the call ends. If merging works and it still doesn't record, a support teammate can look into your line personally.

A recording can cut off early for a few reasons:

• The call dropped or switched networks (for example between Wi-Fi calling and cellular), which disconnects the merged recording line.
• Low storage space stopped the recording from saving.

Check that you have free storage and try to keep a stable connection during recorded calls.

Finished recordings appear in the Recordings tab after the call ends. If one is missing:

• Make sure the calls were actually merged during the call — recording only starts after you tap Merge.
• Make sure you are signed in with the same account you used when recording.
• If you use cloud backup, check that your backup or cloud storage is connected.

If it never appeared, the recording most likely didn't start (see the first question above).

Let's restore your access:

1. Confirm you are signed in with the same Apple Account or Google account you used to purchase.
2. Open Call Recorder and go to the Premium or settings screen.
3. Tap Restore Purchases.

On Android, purchases also restore automatically when you're signed in with the same Google Play account. If Premium still doesn't turn on, a support teammate can check your purchase personally.