Last updated: 30/9/2024

Welcome to ViewCaller! By accessing or using our services, including any paid features (“Paid Services”), you agree to comply with these Terms of Service (“Terms”) and our Privacy Policy. Please read them carefully.

1. Introduction

ViewCaller offers a range of services to enhance your calling experience. Some features may require a one-time or recurring fee. By subscribing to or using these Paid Services, you agree to these Terms. “ViewCaller” refers to the entity providing the Paid Services to you under these Terms.

2. Paid Services

We provide a broad range of services available through our app. The features accessible to you may vary based on your geographical location and subscription plan. Some features might also be subject to limitations imposed by your network carrier.

2.1 Assistant

  • Overview: The Assistant allows you to forward declined or missed calls and receive detailed information about them.
  • Functionality: After answering a call, the Assistant plays a pre-recorded interactive response to the caller.
  • Customization: You can determine when and how the Assistant answers calls by choosing scripts and reviewing conversations between the Assistant and callers.
  • Spam Detection: The Assistant uses automated methods to detect robocalls and top spammers based on ViewCaller’s spam database.
  • Setup: You’ll be guided through configuring your phone’s conditional call forwarding feature so that declined and missed calls are forwarded to the Assistant.

2.2 Synthetic Voice Feature

  • Personalization: This feature allows you to personalize the Assistant to sound like you by creating a synthetic representation of your voice.
  • Usage: Your voice recordings are used solely to create and utilize the synthetic voice model within the Assistant.
  • Consent: We will not use your voice recordings or the synthetic voice model for any other purpose without your explicit consent.
  • Control: You can delete your voice recordings and the synthetic voice model at any time through the app settings.

2.3 Call Recording

  • Functionality: Record individual telephone conversations and receive the recordings on your device.
  • Transcription: Optionally create transcriptions of recordings and search within them.
  • Storage: Transcripts and recordings are stored only on your device; ViewCaller has no access to them.
  • Limitations: The maximum time for Call Recording is limited to 24 hours per month to prevent abusive usage.
  • Responsibility: You are responsible for using the recording lawfully and complying with local laws, including obtaining prior consent from other parties if necessary.

2.4 AI Call Scanner

  • Purpose: Detect AI-synthesized voices to safeguard against potential scams and fraudulent activities.
  • Operation: Captures and analyzes parts of the call using automated means to determine if the caller is human or AI.
  • Privacy: Recordings are encrypted and stored only for analysis purposes, then deleted immediately afterward. They will not be used for any other purposes.

2.5 Fraud Insurance

  • Coverage: Provides insurance against digital communication frauds perpetrated on your ViewCaller registered number.
  • Eligibility: Available only to yearly premium subscribers (AI Assistant plan and above) in specific regions, such as India.
  • Cost: Enjoy insurance benefits at no additional charge during your active yearly premium subscription.
  • Provider: Insurance is provided by a third-party insurer under the “Cyber Sachet Insurance” plan. ViewCaller acts solely as the master policyholder and is not the insurance provider.
  • Terms: Insurance coverage is subject to the terms, conditions, and limitations of the insurance plan offered by the insurer.
  • Enrollment: You must actively enroll for Fraud Insurance via the ViewCaller app and agree to share your registered number with the insurer.
  • Claims: You are solely responsible for filing claims with the insurer and submitting relevant documents. ViewCaller does not handle claims processing and is not responsible for claim outcomes.

2.6 User Verification

  • Verification Badge: Allows premium subscribers (individuals, not businesses) in specific regions to verify themselves on the ViewCaller app and obtain a verified badge on their profile.
  • Duration: Verification status remains active during your premium subscription unless canceled by ViewCaller at its discretion.
  • Voluntary: User verification is entirely voluntary, and methods may change over time as determined by ViewCaller.
  • Current Process: Currently carried out in association with a third-party service provider. Verification involves fetching the name registered with the UPI-enabled bank account linked to your registered mobile number.
  • Requirements: You must have an active UPI-enabled bank account linked with your registered mobile number and consent to use the name registered with such bank account as your profile name on the ViewCaller app.
  • Changes: If you change your profile name, you will lose the verified badge and will need to re-verify.
  • Privacy: No other information related to your bank account is obtained by ViewCaller or its Verification Partner during the verification process.

3. Communication Charges

  • Carrier Fees: Unless explicitly stated, Paid Services (including the Assistant and Call Recording) do not use Wi-Fi or mobile data and will incur carrier call minutes and applicable fees according to your mobile service plan.
  • Includes: This includes calls answered by the Assistant and recorded conversations.
  • Exclusions: These Terms do not apply to features and services provided by your carrier (such as carrier calling and messaging through SMS or MMS).
  • Responsibility: You are solely responsible for any fees or surcharges imposed by your carrier or mobile service provider, in accordance with your agreement with them.

4. Your Responsibilities

  • Legal Compliance: Laws regarding notification requirements for recording and transcribing conversations vary across jurisdictions. Before using Call Recording, familiarize yourself with local laws to determine if you need the other party’s permission.
  • Consent: As the user, you are responsible for complying with local laws when using Call Recording, including obtaining prior consent from other parties where necessary.
  • Content Sharing: You are also responsible for complying with local laws when sharing content generated through the Paid Services with third parties.
  • Settings: We provide various controls to help you set your preferences based on your country of residency. Where allowed and technically feasible, we offer customizable call recording settings to help you comply with local laws. These settings include options such as a beep tone or other notifications to indicate that the call is being recorded. You can also choose to activate or deactivate transcriptions.

5. Acceptable Use Policy

We aim to provide a safe and enjoyable experience for our users. You agree to use the Paid Services only for personal, lawful purposes.

You agree not to:

  • Share photo or message content that may breach third-party copyrights.
  • Use the Paid Services to transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material.
  • Encourage conduct that would constitute a criminal offense, give rise to civil liability, or violate any applicable laws.
  • Impersonate another person or misrepresent yourself or the source of any phone call.
  • Distribute others’ personal and confidential information, such as credit card numbers, confidential national ID numbers, or account passwords, without permission.
  • Abuse or misuse the Paid Services.
  • Modify, adapt, translate, or reverse-engineer any portion of the Paid Services.
  • Remove any copyright, trademark, or other proprietary rights notices contained in or on the Paid Services.
  • Use Call Recording unless you have determined that your use is legal.

Consequences of Violations:

When we identify a potential violation, we may review and take action, including limiting or terminating your access to the relevant Paid Service(s). Illegal activities may result in you being banned from the ViewCaller application and/or being reported to authorities.

6. Privacy

We process personal data to provide our services. The data types we process depend on how you use the Paid Services and which features you utilize.

We collect and process:

  • Subscription Information: Details about your subscription status, such as order ID, invoice ID, purchased products, payment status, and order status. For certain family subscription plans, we collect family member phone numbers.
  • Carrier Information: Your phone number and carrier details to ensure compatibility with the Paid Services.
  • Call Data: Information about calls handled by our services, including call duration, call status, recordings, and transcripts. This may include information about non-users, such as phone numbers and names.
  • Contacts: If you wish to establish different forwarding rules for calls from your contacts, you can provide access to your phonebook contacts. We only store phone numbers, not names, photos, or email addresses. You can revoke this permission at any time.
  • Device and Log Data: Information about app installation status, call durations, call statuses, and other usage data.
  • Training Data: With your explicit consent, we may select segments of audio and associated transcriptions to train our AI technology. We will anonymize such data before processing.

Any personal information provided to ViewCaller will be used and protected in accordance with our Privacy Policy. This clause describes features specific to the Assistant and Call Recording and should be read in conjunction with our Privacy Policy.

7. Limitations of Service

While we strive to provide accurate, current, and rich data, we cannot guarantee the accuracy of the results the Paid Services provide. Due to variables in speech recognition, the Assistant and AI Call Scanner may not fully understand what a caller says or detect all spam calls and robocalls.

8. Limited Warranties

Due to the limitations described, and subject to mandatory law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of accuracy, uninterrupted service, or error-free operation. If you experience issues with the Paid Services, please contact [email protected], and we will make reasonable efforts to address the issue.

9. Limitation of Liability

We are not liable for damages of any type, whether direct, indirect, incidental, or consequential, arising out of or related to the use of the Paid Services. This includes but is not limited to damages arising from mistakes, omissions, interruptions, delays, defects, or errors in providing the Paid Services.

This applies to errors in blocking, transmitting, receiving, originating, terminating, and/or delivering telephone calls and to any inaccuracies in information provided using the Paid Services.

We are not liable for damages arising out of or related to your use of, inability to access, or difficulty in accessing Paid Services through toll or local access numbers. It is your responsibility to ensure you have all required system elements, that they are compatible, properly configured, and fully functional. You must comply with all laws applicable to your use of the Paid Services before registering or using them. We disclaim all liability for any failure on your part to comply with these requirements.

Unless required by mandatory law, under no circumstances will our aggregate liability exceed the fees you have paid for the Paid Services.

10. Service Interruptions

Paid Services may be suspended temporarily, without notice, for security reasons, system failures, maintenance and repair, or other circumstances. To the fullest extent permitted by applicable law, you will not be entitled to any refund for these temporary suspensions.

11. Changes to Services

As we continually evolve our Paid Services, we may stop providing them permanently or temporarily at our discretion. ViewCaller will not be liable to you or any third party for any modification, suspension, or discontinuance of the Paid Services. The applicable Terms specify how you can cancel a subscription or seek a refund.

By using ViewCaller, you acknowledge that you have read, understood, and agree to these Terms of Service.