Welcome to ViewCaller! We offer a variety of additional features in exchange for a one-time or recurring fee, applicable to the specific features you choose (each a “Paid Service” and collectively the “Paid Services”).

By subscribing to or using any Paid Service, you agree to these Specific Terms for Paid Services (“Additional Terms”) in addition to the ViewCaller Terms of Service and the ViewCaller Privacy Policy (collectively, the “Terms”). “ViewCaller” refers to the entity providing the Paid Services to you under these Terms.

Please read these Additional Terms carefully. They outline our commitments to you and your responsibilities when using the Paid Services. We may update these terms periodically, especially when introducing new features. It is your responsibility to review them regularly and before using new features. If you do not understand or agree with any part of these Additional Terms, you may not use the Paid Services.

Paid Services

We provide a broad range of services available at ViewCaller Premium. The features accessible to you may vary depending on your geographical location and subscription plan. Some features may also be subject to limitations imposed by your network carrier. Below are details about certain Paid Services with specific requirements or additional resources:

Assistant

  • Functionality: The Assistant allows you to forward declined or missed calls before you pick them up and receive detailed information about these calls.
  • Interactive Responses: After answering a call, the Assistant plays a pre-recorded interactive message to the caller.
  • Customization: You can choose how and when the Assistant responds by selecting scripts and reviewing conversations between the Assistant and the caller.
  • Spam Detection: The Assistant uses automated methods to detect robocalls and top spammers from numbers in ViewCaller’s spam database.
  • Setup: We’ll guide you through configuring your phone’s conditional call forwarding so that declined and missed calls are forwarded to the Assistant.

Synthetic Voice Feature

  • Personalization: Customize the Assistant to sound like you by creating a synthetic voice model using your own voice recordings.
  • Usage: Your voice recordings are used solely to create and use the synthetic voice model within the Assistant.
  • Privacy: We will not use your voice recordings or synthetic voice model for any other purpose without your explicit consent.
  • Control: You can delete your voice recordings and the synthetic voice model at any time through the ViewCaller app settings.

Call Recording

  • Functionality: Record individual phone conversations and save the recordings to your device.
  • Transcription: Optionally create transcriptions of recordings and search within them.
  • Storage: Recordings and transcripts are stored only on your device; ViewCaller does not have access to them.
  • Usage Responsibility: You are responsible for using the recordings lawfully (see “Your Responsibilities” section).
  • Limitations: The maximum recording time is limited to 24 hours per month to prevent misuse.

AI Call Scanner

  • Purpose: Detect AI-synthesized voices to protect yourself against potential scams and fraudulent activities.
  • Operation: Captures and analyzes parts of the call using automated methods to determine whether the caller is human or AI.
  • Privacy: Recordings are encrypted and used only for analysis, then deleted immediately afterward.

User Verification

  • Verification Badge: Allows premium subscribers (individuals only) in certain regions to verify their profiles and obtain a verified badge.
  • Duration: Verification remains active during your premium subscription unless canceled by ViewCaller.
  • Voluntary: User verification is entirely voluntary and may change over time.
  • Process: Currently involves fetching the name registered with your UPI-enabled bank account linked to your registered mobile number.
  • Consent: You must consent to use this name as your profile name on the ViewCaller app.
  • Changes: If you change your profile name, you will lose the verified badge and need to re-verify.
  • Privacy: No other bank account information is obtained during verification.

Communication Charges

  • Carrier Fees: Unless explicitly stated, Paid Services (including Assistant and Call Recording) do not use Wi-Fi or mobile data and will incur carrier call minutes and applicable fees according to your mobile service plan.
  • Inclusions: This includes calls answered by the Assistant and recorded conversations.
  • Exclusions: These Terms do not apply to carrier-provided features and services like SMS or MMS.
  • Responsibility: You are responsible for any fees or surcharges imposed by your carrier or mobile service provider.

Your Responsibilities

  • Legal Compliance: Laws regarding recording and transcribing conversations vary. Before using Call Recording, familiarize yourself with local laws to determine if you need the other party’s permission.
  • Consent: You are responsible for obtaining prior consent from other parties if required.
  • Content Sharing: Comply with local laws when sharing content generated through the Paid Services.
  • Settings: We offer controls to help you set preferences based on your country. Where feasible, we provide customizable call recording settings, including beep tones or notifications to indicate recording.

Acceptable Use

We aim to provide a safe and enjoyable experience. You agree to use the Paid Services only for lawful, personal purposes.

Prohibited Actions:

  • Sharing content that may breach third-party copyrights.
  • Transmitting unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or objectionable material.
  • Encouraging conduct that constitutes a criminal offense or violates any laws.
  • Impersonating another person or misrepresenting yourself or the source of any call.
  • Distributing others’ personal and confidential information without permission.
  • Abusing or misusing the Paid Services.
  • Modifying, adapting, translating, or reverse-engineering any part of the Paid Services.
  • Removing any copyright, trademark, or proprietary rights notices.
  • Using Call Recording without determining its legality.

Consequences:

Violations may result in review and action, including limiting or terminating your access to Paid Services. Illegal activities may lead to being banned from the ViewCaller app and/or reported to authorities.

Privacy

We process personal data to provide the Paid Services. The types of data depend on how you use the services and which features you utilize.

Data We Collect:

  • Subscription Information: Order ID, invoice ID, products purchased, payment status, and order status. Family member phone numbers for certain plans.
  • Carrier Information: Phone number and carrier details to ensure compatibility.
  • Call Data: Information about calls, including recordings and transcripts. May include data about non-users.
  • Contacts: Access to your phonebook contacts if you choose to set different forwarding rules.
  • Device and Log Data: App installation status, call durations, call statuses.
  • Training Data: With explicit consent, selected audio segments may be used to train our AI technology (data will be anonymized).

Privacy Policy:

Any personal information provided to ViewCaller is used and protected according to the ViewCaller Privacy Policy. This section describes features specific to Assistant and Call Recording and should be read in conjunction with our Privacy Policy.

Limitations of Service

While we strive for accuracy, we cannot guarantee that the Paid Services will always provide accurate results or operate without errors. Factors like speech recognition variables may affect performance.

Limited Warranties

Subject to mandatory law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to accuracy, uninterrupted service, or error-free operation. If you experience issues, please contact [email protected], and we’ll make reasonable efforts to fix them.

Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from:

  • Mistakes, omissions, interruptions, delays, defects, or errors in providing the Paid Services.
  • Errors in blocking, transmitting, receiving, originating, terminating, or delivering calls.
  • Inaccuracies in information provided by the Paid Services.
  • Your use of, inability to access, or difficulty accessing Paid Services through certain numbers.

User Responsibility:

Ensure you have all required system elements that are compatible, properly configured, and fully functional. You must comply with all applicable laws when using the Paid Services.

Maximum Liability:

Unless required by mandatory law, our aggregate liability will not exceed the fees you have paid for the Paid Services.

Service Interruptions

Paid Services may be temporarily suspended without notice for reasons such as security, system failures, maintenance, or other circumstances. No refunds will be provided for these temporary suspensions.

Changes to Paid Services

We may modify or discontinue Paid Services at our discretion. ViewCaller is not liable for any modification, suspension, or discontinuance of the services. Refer to the ViewCaller Terms of Service for information on canceling subscriptions or seeking refunds.

By using ViewCaller, you acknowledge that you have read, understood, and agree to these Specific Terms for Paid Services.

For questions or support, please contact us at [email protected]